Improvement of customer satisfaction:
ISO 9001 Requirements is to improve client satisfaction by planning for and to meet customer requirements. By improving your client satisfaction, you will retain more repeated clients since happy and satisfied clients are the key to keeping customer loyalty. And such clients bring in additional revenues.
- Marketing opportunities
- ISO 9001 consultant in Singapore Provides continuous assessment and improvement
- It Reduces your costs
- Highlights deficiencies
- time saving processes and Identifies and encourages more efficient
- Having ISO 9001 certification in Singapore means you will likely win more contracts and get more business.
- ISO 9001 Certification in Singapore is not only suitable for big companies but also small companies that will benefit from adopting efficient Quality management systems that will save money and time, increases the efficiency and ultimately improve customer relationships.
What are seven Quality Management principles behind ISO 9001 requirements?
- Customer focus.
- Engagement of people.
- Process approach.
- Evidence-based decision-making.
- Relationship management.
1.Customer focus: The primary focus of quality management is to meet customer requirements and to strive to exceed customer intention.
- Increased customer value
- Improved client loyalty
- Increasing repeat business
- Raise reputation of the organization
- Develop customer base
- Increased market and revenue.
- Actively manage relationships with clients to get sustained success.
- Understand clients’ present and future needs and expectations.
- Communicate customer needs and assurance throughout the organization.
2.Leadership: Leaders at all levels build unity of scope and direction and create surroundings in which people are engaged in getting the organization’s quality objectives.
- gain effectiveness and efficiency in meeting business quality objectives
- Better coordination of the association processes
- Increased communication between levels and functions of the business.
- expansion and improvement of the efficiency of the organization and its peoples to deliver desired results.
3.Engagement of people:
Competent, empowered and engaged people at all levels throughout the business are needed to enhance its capability to create and deliver value.
Improved understanding of the quality objectives by people in the organization and increased motivation to achieve them.
- Enhanced involvement of people in improvement activities.
- Enhanced personal development, initiatives and creativity.
- Enhanced people satisfaction
- Enhanced trust and collaboration throughout the organization
- Increased culture throughout the organization.
- QMS Process approach:
Consistent and predictable results are gained more effectively and efficiently when activities are understood and manipulated as interrelated processes that function as a coherent system.
ISO 9001 consists of interrelated processes. Understanding how outcomes are produced by this system enables business to optimize the system and its performance.
- Increasing ability to target effort on key processes and chance for improvement
- ISO 9001 consultant in Singaporeis an Optimized performance through effective process management.
- efficient use of resources.
- reduced cross-functional barriers.
- Enabling the association to serve confidence to interested parties as to its consistency, and efficiency and effectiveness.
5.Quality management process Improvement:
Improvement is important for an organization to maintain current levels of performance, to react to changes in its internal and external conditions and to create new opportunities. Successful business has an ongoing target on improvement.
- ISO 9001 certification Improved process performance, business capabilities and customer satisfaction
- Increasing ability to anticipate and react to internal and external risks and opportunities.
- Enhanced drive for innovation.
6.Quality management process evidence based decision making:
Decisions based on the analysis and evaluation of data and information are more likely to produce target results.
- Increased assessment of process performance and ability to gain objectives.
- ISO 9001 certification in Singapore develops operational effectiveness and efficiency
- Increased ability to challenge, reviews and decisions.
- Increased ability to establish the effectiveness of past decision.
- Gain decision-making processes.
7.Quality management process relationship management:
an organization manages its relationships with responsive parties, such as customers.
- Build up performance of the companies and its interested parties through responding to the chances and constraints related to each organization.
- Common understanding of goals and values among the organization
- ISO 9001 certification in Singapore Build up capability to create value for organization by sharing resources and competence and managing quality-related risks
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